What we take on
Repairs to shingles, metal panels and tile. Leaks traced from a stain inside the house back to the entry point on the roof. Emergencies when water is coming in. Hail and wind damage. Roof inspections. Roof replacement and new roofs. Metal roofs and tile roofs. Each has its own page on the site, and each page says what the visit looks at and what the work can lead to.
What we do not take on: commercial and industrial roofs, apartment complexes, gutters and gutter guards, chimney masonry, siding, windows, skylight glass, solar panels and any wiring, insulation and radiant barrier, remodeling and additions, mold, pest control, tree work and roof cleaning. Those belong to other trades.
After you call
Say what the roof is doing and where you see it, the material and rough age of the roof if you know them, what the weather did or how long the trouble has been showing, and whether it is a house, a rental or a small building. Anything that limits getting to the roof matters too, such as a locked gate, a dog in the yard or a tall slope. What you tell us in words is enough to start.
On the job
A roof inspection has the shape of a visit with the work step removed. NRCA's homeowner guide recommends keeping a written history of the roof from installation on, recording inspections, maintenance and emergencies because that record helps find root causes and plan future maintenance.
Walking on a tile roof can break tiles and put the walker at risk (Eagle, a tile maker), so the look stays with a roofer who knows where to step. More broadly, safety must be the first priority when working on a roof, with every precaution and safe work practice observed, or the work left to a roofing professional, the shingle makers' association ARMA says. ARMA also says the most accurate way to measure a roof is from on the roof and does not recommend homeowners climb onto a roof to take measurements.
How a roof is built
A shingle roof is a system, not just the sheets you see from the street. ARMA, the shingle makers' association, describes a shingle roof as a system of six components: the shingles as the water-shedding surface, underlayment as a secondary water barrier, ice and water barriers at vulnerable parts such as valleys and chimneys, starter strips, hip and ridge products, and balanced ventilation. Of those, underlayment is secondary protection from wind-driven rain, keeps the deck dry until shingles go on, and is a required component of a fire-classified roof assembly, and starter strip products supply the first row of sealant that helps prevent shingle blow-off and water penetration.
A tile roof reads differently from a shingle roof. In an answer posted by Eagle, the TRI Alliance's technical director said tiles made since about the mid-1960s are dense enough to be the primary water-shedding layer, while the sealed underlayment stays as a secondary barrier against wind-driven rain or tile damage. A tile roof is made of thousands of individual tiles that can be safely removed and replaced without affecting the roof system, which TRI calls the system's inherent repairability.
Building codes require asphalt shingles to be installed to the manufacturer's instructions, covering alignment and attachment to the deck as well as underlayment and flashing details, and field studies show installation is a critical part of performance (ARMA). Detailed installation instructions are supplied on each bundle of the maker's shingles and must be followed (CertainTeed). ARMA's own sequence for a re-roof starts with deciding whether the existing roofing stays or goes, inspecting adjacent parts of the building, preparing the deck, and then applying the shingles with underlayment, drip edge, eave flashing, valley flashing and other flashings placed where needed. The 2021 model residential code states that flashings are installed at wall and roof intersections, wherever there is a change in roof slope or direction, and around roof openings. ARMA adds that the roof deck is inspected to see whether it is sound before a re-roof, and rotted, damaged, warped or delaminated plywood or sheathing is replaced with approved material.
San Antonio roofs
A San Antonio roof lives through hail, long heat and the odd high wind. The NOAA Storm Events Database holds 363 Bexar County hail reports of 1 inch or larger from 1996 to mid-2026, with 158 in April, 91 in May and 61 in March. San Antonio International averages 17.7 days a year at 100 degrees or more. The Weather Service also notes a 122 mph gust at Kelly Air Force Base during the May 27, 1997 outbreak.
San Antonio has 289,380 owner-occupied homes and 265,201 renter-occupied homes, and 66,681 of the rented homes are detached houses, so owners, landlords and property managers are all part of the audience here. The pages on the site are written to all three.
Reaching a roofer
A description of what the roof is doing is the start. Call (210) 871-9021 and tell us what you see.