What to have ready
- What the roof is doing and where you see it (a stain on a bedroom ceiling, a lifted strip of shingle visible from the front yard, water running down a wall at the back of the house).
- The material of the roof if you know it: asphalt shingle, metal panel, clay or concrete tile.
- The rough age of the roof, within a decade.
- What the weather did: a spring hailstorm, a thunderstorm wind, long summer sun, a limb across the ridge, or nothing out of the ordinary.
- Whether it is a house, a rental or a small residential building.
- Anything that limits getting to the roof: a locked gate, a dog in the yard, a tall slope, a tenant with a work schedule.
Short questions on reaching us
Can I leave my number instead of calling?
Yes. The callback form on this page captures your number and your question in a few short fields. Tell us what the roof is doing and where in the message.
What if water is coming in now?
Call about an emergency roof repair. Inside the house, move belongings and rugs out of the drip, set a bucket under the water and keep clear of a ceiling that sags or holds water, and of wet light fixtures. Do not try to tarp the roof or climb up to it; that work stays with a roofer. NRCA says emergency roof repairs are generally temporary and kept simple to stop damage from spreading, and that a professional should make them and then return to make permanent repairs.
Reaching a roofer
Call (210) 871-9021 and say what the roof is doing. The callback form is another way to reach us.